Error opening mails in Yahoo

Error opening mails in Yahoo

Hi Ashton,

Whenever you are getting this error message, it actually means that you need to reset the cookies on your computer. Reading the error message, it seems that it is telling us NOT to clear cookies, but you actually have to. Maybe because there are too many cookies clogging your browser. Cookies are information sent to and from your computer whenever you access a website. Cookies can be used for authentication, identifying a user session, user preferences. In other words, these are information stored from sites you visit so you can easily go back to the site whenever you type in an address. For example, as you start to type "google.com" web addresses show as a list below the browser showing the recent sites you visited and you can just choose from those. Now, cookies are not software: they cannot be programmed, they do not carry viruses, and they cannot contribute to malware. However, they can be used by spyware and intruders to check information on sites that you have visited. In other words, we prevent our computer from unwanted  tracking by third party sites/ users. Therefore, it is important to clear your computer's cookies every now and then in order to ensure internet security and also to clear your computer of temporary files that may slow down the performance of your computer.

Here are steps on how to clear cookies on your Mozilla Firefox 4:

1. Click on Tools, a menu will show underneath.
2. Choose "Clear Recent History."
3. Make sure to put a check on "Cookies" and "Cache." You may also want to delete browsing history.

As an additional information, clearing cache is also similar to cookies wherein it stores data on your computer that reflects the sites you have visited. You should also clear this every now and then for security purposes and for better computer performance. 

When you have cleared your browser of cache and cookies. Close all browsers, then press F5 on your keyboard to refresh your desktop. Reboot your computer then try logging onto the same website. If it doesn't work you may need to reset your browser to default settings.

To reset your browser to default settings:

1. Reset your Firefox in Safe Mode by typing on the "Run" field or search (Windows 7/ Vista): firefox.exe -safe-mode.
2. The Window "Firefox Safe Mode" will appear. 
3. Just put a check on the box that says "Reset all user preferences to Firefox defaults."
4. Then click on "Make changes and restart" so that your computer's settings will refresh.

Now if these steps still do not work, try a different browser such as Internet Explorer or Google Chrome instead of reinstalling your browser. You can also uninstall then re-install your Mozilla Firefox, but make sure that you have a back-up browser. 

I hope that these steps will work for you.