Bitdefender not installing after uninstall

Asked By Jaycelin Nimbus 60 points N/A Posted on - 08/25/2012

The update of my bitdefender isn't working so I tried to reinstall my bitdefender after the reboot the installation continue but after some minute I got this error, I tried to remove it again and install but still this error is showing.

Installer Information

The installation cannot be finalized because the installer has detected a previous version that was not uninstalled properly.

Please run the manual uninstall tool first (available here: https://www.bitdefender.com/uninstall/ ) and run the ins…

• Status: Open
• Question Views: 1459
• Answer Count: 1
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: Anti-Virus

Answered By Kumay Edwards 5 points N/A #146844

Bitdefender not installing after uninstall

Dear Jaycelin,

The Reinstallation of BitDefender is conflicting with your existing Program files. I believe you did not Remove BitDefender but merely tried to overwrite the files by reinstalling. This usually works with most software but apparently not with BitDefender.
You must follow the link provided in the error i.e:

http://www.techpraveen.com/mac/password-protect-a-microsoft-word-2011-document/

This will download an uninstaller which you must run in order to fully remove your existing BitDefender files.

After that your  mentioned reinstall process should go smoothly and this error will not appear.

Good luck.

About Kumay Edwards

Questions
2

Answers
212

Best Answers
57

• Vote Up 0 Vote Down

• Posted on - 08/25/2012
• Question Category: Anti-Virus