Ad-Aware 8.2 was Shut Down Unexpectedly

Asked By Joanne Cruz 0 points N/A Posted on - 12/19/2011

Ad-Aware was shut down unexpectedly and has generated an error report.

Hello, I got that message above after I installed Ad-Aware Version 8.2.

I scanned my computer using my newly installed Ad-Ware.

It suddenly stopped scanning after few seconds and at the same time showed me this error message.

It constantly showed up after having tried to scan again for quite few times already.

Anybody knows how to resolve this problem?

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• Question Category: Misc Security

Answered By baliword 10 points N/A #101918

Ad-Aware 8.2 was Shut Down Unexpectedly

Dear Joanne,

The 8.2 version of Ad-Aware has a bug in it. Due to this bug when you start the scan you get the following error message

“Ad-Aware was shut down unexpectedly and has generated an error report. By sending the error report to Lavasoft  you can help us satisfy the problem and fix it. Click OK to send the report (no other information will be sent) or Cancel if you prefer not to send it.”

The effected users of this bug are Windows XP users. Lavasoft Developer’s have noticed this issue, and now they have fixed this issue. To resolve your issue you need software update released by Lavasoft. To get that update choose WebUpdate option from your Ad-Aware software.

Hope this will resolve your issue.

Cheers!!

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• Posted on - 12/21/2011
• Question Category: Misc Security