Encountering Problem Scanning Photos With My HP Photosmart

I’m encountering problems scanning photos with my HP Photo smart.
I have been using the Premium version of HP Photo smart, but this is the first time I encountered this problem.
I followed the instructions stated by the error report, but to no avail. Everything else works perfectly,
except when scanning to HP Solution Center.

HP Scanning
Does anyone know how to deal with this?
I need your help!
Thank you!
