Trouble importing files from adobe

Asked By muchacho 0 points N/A Posted on - 09/13/2011

Hi everyone,

I’m having problems importing files I was encoding from Adobe media encoder:

Adobe Encore

The software that’s used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help us to correct problem.

The files are video and in HD. Had them pre-edited on the Premiere Pro CS3.

Then I attempted importing a couple of files but that kind of made the computer crash,…twice!!!

Any ideas?

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• Question Category: Photos / Graphics Soft.

Answered By Rodd Marsh 0 points N/A #122782

Trouble importing files from adobe

Hi

Here is the problem with you. You might be trying to import the file types which is not supportable by the adobe encoder. You may have to install different types of codes to import the files to encoder which are not supportable. You can get an clear idea about the problem by visiting the below site. And also there is a list supportable file format to adobe encoder.

https://helpx.adobe.com/media-encoder/archive.html

Or else

The problem may be with the version you are using. If you are using the adobe premier cs5 trail version this error might occur, because adobe premier doesn’t support some features of the movie encoding. In that case you just try to go to a previous version and try out. You can get more details by reading pdf I have given in the below link.

https://help.adobe.com/en_US/mediaencoder/cs/using/adobemediaencoder_cs5_help.pdf

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• Posted on - 09/15/2011
• Question Category: Photos / Graphics Soft.