Airport utility cannot “see” airport extreme to expand network

Airport utility cannot “see” airport extreme to expand network

Hi there

This seems to be a very common issue that everyone faces once the line is disturbed. From what I can see is that the time capsule is working perfectly fine, there seems to be a problem with the airport extreme.

There are a few basic steps that we have to perform before we could narrow down the issue.

Please do follow all the instructions that I am going to provide you.

1. I want you to do a power cycle of the airport extreme,  in order to do this you need to switch off the airport  extreme and then disconnect all the physical connections, leave it for a while and then you can plug it back.

2. Now restart the computer or the device that is connected to the airport extreme and then once the system is up, try to connect to the device.

3. Even after performing the above steps and you are not able to get connected, the next best option is to connect the modem, direct to the computer and then try to go online.

4. Even if this is not working then there seems to be a problem with your Data provider and the Network connection has to be reconfigured, if in case you have detailed information on the user configuration, please do let me know so that I can help you proceed further in how to configure the account information to your PPPOE connection on the modem.

5. Also please do check the IP address once you connect the modem cable directly to the computer, and check that you have a valid IP that is not 0.0.0.0 or 192.168.0.0.

6. If the problem is with the modem connection then your service provider will help get the issue resolved.

Please do try all the above steps, in case you find an y difficulties, please do revert back and i can help you better.

Keny.