Zimbra Administration – Server Error Occurred

Asked By 10 points N/A Posted on -


I got the section you had mentioned however when I tried to click on certificate, I find an error message:

Zimbra administration

Server error encountered
Message : system failure: server
(/opt/zimbra/.ssh/zimbra_identity) does not exist Error code:
service.FAILURE Method: GetCerRequest Details:soap:Receiver
Detail                                                                     OK

I need a solution of this error. Please help me.

Thanks in advance.

Answered By 0 points N/A #148243

Zimbra Administration – Server Error Occurred


Hello Chloe,

You will need to try running Zimbra Desktop in a separate web browser and after that try enabling the Zimbra Desktop debugging interface as follows and see if that will help:

  • You will need to go to set up page and then click on set-up link on top right corner.
  • After that you will click on Open in web browser link which is usually at the bottom of set-up page.
  • And then add &dev=1&scripterrors=1 to the URL.
  • Reproduce the issue.
  • You may see a popup that has got a JavaScript stack trace. That will help you find the cause of the issue.
  • In case there is no JavaScript error popup, you will need to check the browser error console.



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