How to troubleshoot basic network?

Asked By 20 points N/A Posted on -

Hello everybody,

 I am a beginner in this field, but I have one question which I guess all the beginner has.

How to troubleshoot basic network

problems which occurs frequently.

I would like to hear the answer from some expert.

Best Answer by Tunacao_Caaron1
Best Answer
Best Answer
Answered By 10 points N/A #117321

How to troubleshoot basic network?


Hey Robbie Lucas!

If you are beginner in network then following are the troubleshooting which must be check properly.

1: Connections:

First of all check all the connections and lights on your modem whether they are properly connected or not.

2: Network Card:

Verify whether the network card or LAN card or Modem is properly installed and its drivers are updated.

3. Adapter function:

You can use cmd to check whether your network is working fine or not. Open cmd and type "ping localhost"

Note: Localhost will be the address of your ISP.

4. TCP/IP settings:

Check you TCP/IP settings. Check IP address and check subnet mask.

These are the possible troubleshooting which you should know.


Answered By 0 points N/A #117322

How to troubleshoot basic network?


Hi Robie,

The first step in troubleshooting starts with the physical or the cable connection. 

You always need to make sure that your modem (ISP) is connected to the internet port of your router and if you do have a wired computer or device that should be connected to one of the Ethernet ports (1, 2, 3, and 4). Sometimes, this step is neglected which is the very important part of troubleshooting because everything starts from the cable connection.

Common problem is losing internet connection after an outage or for just no reasons. First thing that you can do is a complete power cycle that means turning off your computer first, 2nd your router and last would be the modem. (Note: modem should be completely off).

Wait for a minute or two then turn your modem ON followed by the router and the computers (Note: It should be in sequence).This usually resolved internet connection issues especially for cable internet providers.

If the internet will still not work then bypass the router and connect your computer straight to the modem to check if there is an active internet connection.

Hope that helps.

If you have further questions just let us know. 🙂

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