Unable to open downloaded items in MS Office 2010

Asked By zanyap 0 points N/A Posted on - 12/12/2011

I’m using MS Office 2010, and I’m trying to open some downloaded items but I can’t open it in any formats at all. I tried to open the files that I’m able to open before with MS Office 2010 but I could not open it now. I only get error messages depending on the program I’m trying to open. Some error messages are:  there is a problem with the contents, file may be in use by another application, or file may be corrupted.  Can you please help me to fix this?

• Status: Open
• Question Views: 1287
• Answer Count: 2
• Vote Up 0 Vote Down

• Answer Accepted: Yes
• Question Category: Microsoft Office

Best Answer by Thompson Locker

Go To Solution

Best Answer

Best Answer

Answered By Thompson Locker 10 points N/A #98464

Unable to open downloaded items in MS Office 2010

It seems that the files that you just downloaded are in a format that is not supported by ms office 2010 version that you are using. Here are some reasons as to why you are not able to open the files:

• There are compatibility issues, maybe the files were created in ms office 2003 and therefore cannot open in ms office 2010.
• The files may have been corrupt during the downloading process, and therefore you will need to try downloading the files one more time and see if they will work.
• There may be a virus on your computer that is corrupting the files, and for that case you will need to perform a thorough scan of your system to remove any viruses that may be affecting the files.

Regards
Thompson Locker

About Thompson Locker

Questions
0

Answers
619

Best Answers
77

• Vote Up 0 Vote Down

• Posted on - 12/12/2011
• Question Category: Microsoft Office

Answered By zanyap 0 points N/A #98465

Unable to open downloaded items in MS Office 2010

Thompson Locker,

The files was corrupted. So i scan the entire system as you suggested, had pc clean up to remove the viruses. Thanks for the help. It worked!!!!

About zanyap

Questions
4

Answers
3

Best Answers
0

• Vote Up 0 Vote Down

• Posted on - 03/31/2012
• Question Category: Microsoft Office