I am using Windows Vista and two viruses were detected by Norton security scan that I have on my system. My computer has been infected with Trojan.ByteVerify and Downloader virus and some other tracking cookies. However, I have not bought the Antivirus software, yet I managed to keep it updated. I called Norton to find how can I get rid of the viruses. They suggested me that I would not be able to remove the viruses even if buy the software since my system got infected before buying the software.
So I checked on internet for solutions. But I did not find anything for Windows Vista. The viruses are located in the following folder, C:\Users\Alex\AppData\LocalLow\Sun\Java\Deployment \cache\6.0\59\107cd1bb-22820c7e. I am not very smart with computers. Could you please suggest how can I remove these viruses from my system? I tried removing the infection from my machine using some tools process explorer, helped me to find out the process running on my machine, check the location of unwanted process, stop that process, and remove the infected file from the locations, but still got the same problem.
Hijack this shows everything that load when system starts, run a scan and check the unwanted files and click on fix (be careful while doing this). Make sure to read all the files to be fix because it may delete or remove important files and software, still it does not solve the problem. I have Norton and AVG Antivirus running in my system but both of them are not capable of containing or removing the threat. My friend asked me to format and re-install my Windows Vista but I still have the same problem. I need help please.