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Category: MS Outlook
Type: Question
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Task  <Account> - Sending' reported error (0x800CCC13): 'Cannot connect to the network. Verify your network connection or modem.

What does it mean?

This annoying error is being faced by me for some months and no reasonable solution is still there till now. I faced the problem on using the Outlook 2010 Beta; therefore I only took it as the issue belonging to a beta version. Now I am having the appropriate RTM version of Outlook, but the problem still present.

I own basic account setup with Exchange on our Exchange 2010 server, and a plenty of POP3/SMTP accounts setup are there also that bring mail into my Exchange box, and provide me suitable Send As privileges for other accounts I require for sending from, that are present exist other than my association.

Guidance is required please.

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# Comment Id: 48123

Sending reported error (0x800CCC13): Cannot connect to the network.

Verify your network connection or modem. what does mean it is not fact.

We have to solve this problem. Microsoft says it is the problem of their products Outlook 2010.

But at the same time they have listed some reasons and they have made solutions too.

To get more support information and to fix your problem

Please visit this link :

I have read the article on this link and learned that the symptoms matches with your's.So,please read well and follow the instructions.

But before new download and installation please try to delete the account profile and then create again.

Also try to check if there any non Microsoft product making conflict.

I hope it will work for you.

Have a good luck.

# Comment Id: 154543


You are running ms outlook 2010 on windows XP. This problem occurs only in XP. There is a problem with some add-in. So easy way is to disable all add-ins and then run your ms outlook 2010. It should be working fine, now test one by one that which add on is causing this problem. Disable that add on and start working normally on your ms outlook 2010.