Problem while installing office 2010

Asked By aquinata 0 points N/A Posted on - 08/21/2012

When trying to install Microsoft office professional 2010 trial version that I bought recently I got the following error.

Please help.

Microsoft Office Professional 2010 Trial encountered an error during setup.

Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous Office 2010 trials being installed. (System error: -1073422306)

• Status: Open
• Question Views: 996
• Answer Count: 2
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: Microsoft Office

Answered By Thathri elsebet. 0 points N/A #163005

Problem while installing office 2010

Hi,

You did not mention the current configuration of you computer. I think the existing office program you installed earlier was not removed while installing Office 2010. If so remove your previous installed office program. Go to Start – Settings – Control Panel – Add/Remove Programs.

Note that you need successful uninstall of the system. On the other hand, it may be a compatibility issue. Office 2010 requires Service Pack 3 for Windows XP. So upgrade the existing Windows XP with service pack 3 if necessary. Then try to install Office 2010 on your system carefully. I think it will be ok.         

I hope you understand it.

About Thathri elsebet.

Questions
0

Answers
99

Best Answers
20

• Vote Up 0 Vote Down

• Posted on - 08/24/2012
• Question Category: Microsoft Office

Answered By Sharath Reddy 590495 points N/A #163006

Problem while installing office 2010

It seems you are using a trial key when you install Office Professional 2010. In any Microsoft Office versions, a computer can only allow to use one trial key. Any succeeding attempts to use a different trial key will trigger that error.

It works like this: you can install a trial version of Microsoft Office on your computer, use it for some time, and then uninstall it when the trial period expires. Now, when you go back to Microsoft website and you get a new key, the second installation will be denied giving you that error. The only way out is to purchase the software.

In your case, you need to buy Office Professional 2010 to continue using it and fix the problem. If you say you purchased the software, you will be using a different key or the registration code for the full version which unlocks the program to full version. But since you are receiving this error then that means you didn’t bought it and you are still using the trial code.

Microsoft Office Professional 2010 or simply Microsoft Office 2010 supports Windows XP Service Pack 3 32-bit only, Windows Vista Service Pack 1, Windows 7, and Windows 8. For servers, it supports Windows Server 2003 Service Pack 2 with MSXML 6.0 32-bit only, Windows Server 2003 R2, Windows Server 2008, Windows Server 2008 R2, and Windows Server 2012.

About Sharath Reddy

Questions
1

Answers
14599

Best Answers
2290

• Vote Up 0 Vote Down

• Posted on - 08/26/2016
• Question Category: Microsoft Office