Printer gives error ‘Incompatible Cartridge!’?

Asked By 80 points N/A Posted on -

I have bought a new HP 2540 deskjet ink printer with cartridge 61 and I have barely used it. My PC is running on Windows 8.1 and whenever I send anything to the printer, a message is displayed saying ‘Incompatible Ink Cartridge’. I personally think that the cartridge is meant for the printer since it is the one recommended. Could this be a problem with my printer or the computer? If any of the two, can you please help me solve it?

Answered By 0 points N/A #186894

Printer gives error ‘Incompatible Cartridge!’?

Hi Ronald,
Since you have mentioned that the cartridges are compatible with the printer, let us go to the next step.
You need to inspect the cartridges by removing and re-seating them.
1 If the printer is off, first press on the Power button to turn on the printer.
2 Open the cartridge access door. You need to wait till the carriage moves to the printer center and becomes idle before resuming.
3 Press down on the cartridge to release it, and then the cartridge needs to be pulled out to be removed from that slot.
4 Touching the copper-colored contacts or the ink nozzles will probably lead to clogging, ink failure, and bad electrical connections.
5 Remove any protective tape that still might be on the nozzles.
6 Do not try to remove the copper electrical strip.
7 Insert the cartridge into the slot by holding it in such a way that the sides with the nozzles are facing the printer.
8 The three-colored cartridge goes in the slot on the left. The black cartridge goes in the slot on the right.
9 Push the cartridge in the front towards its slot until it sits in its position.
10 Close the cartridge access door.

Login/Register to Answer

Related Questions