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Hi there,

I am using Windows Vista Ultimate, 32-bit and have been using the antivirus software named ParetoLogic.
 
However, recently in an attempt to run an update on the software, I am encountering the error listed below.
 
 
An error occurred while attempting to download your database. Please ensure that your Internet connection is functional and then restart your program. If you continue to have difficulty,please contact ParetoLogic Customer Support for assistance.
 
This is rather strange as I am using the same internet connection to write this message.
 
Is anyone aware of the issue?
 

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# Comment Id: 83304

Hello Angela,

To resolve that issue, you will need to make an exception of it on Windows Firewall.

Use the following procedure.

  1. On your computer, click Start, and then click Run, and after that type Firewall.cpl, and then click OK.
  2. You will then click the Exceptions tab and then click on the Add Program button.
  3. After that click on the Browse  button, and then go to the location of your ParetoLogic software usually in "C:\Program Files\..." .
  4. You will need to choose all the application file (*.exe) associated with your purchase.
  5. After that you can go ahead and try running the update of the software and see if it will work.

Regards,

Carl