Hello,
I just encountered this error, while working with MS SQL Server using Cisco Unified CCX and I don't know what to do at this moment because there is no way at all, to log in the database.
Can someone help ? This is the error message,
" Failed to login to database.Ask your administrator to check the database user id and password that is dynamically obtained from the unified CCX server."
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Britney2,
One of the reasons for your problem, is you cannot connect to database. This is because a firewall prevents your connection to connect to the SQL server. That firewall is blocking the Event Manager, which makes on-going connections to SQL server. Make sure that TCP connections are permissible to SQL Server. Another one is wrong named instance. You should know the name instance of your server because in every edition of SQL server, there is a specific named instance.
Another reason is incorrect precise credentials. In entering your username, make sure that you entered a correct password. Because sometimes, users incorrectly input their passwords, which causes the error.
Hope this information helps you in your problem.
Sincerely,
Jaderiz