I need help with SonicWALL mobile connect app

Asked By 10 points N/A Posted on -
qa-featured

Hey guys,

When I performed the latest update on sonicWALL mobile connect app, I now get the following error message  on iphone "Connection Error: xxxxxxx is not a valid Sonicwall SSL VPN server." I am able to connect with no problem from a computer or from an ipad.

 

I look forward to your replies.

 

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Answered By 0 points N/A #174485

I need help with SonicWALL mobile connect app

qa-featured

Hi,

In the configuration, check for correct server name and ensure all settings (especially n/w and DNS) are properly given in place. Try again with clean install.

If you find the same error again, then follow the below steps:

  1. Open safari browser, launch SSL VPN appliance web portal.

  2. If you cannot load the portal, then its appliance problem. Contact n/w Administrator.

  3. If Web portal loads in the browser and still no connection, notify the support by sending the logs.

  4. Go to setting tab and enable Debug logging. Attempt the connection to server again for messages to get logged. Then in setting tab press Email logs and send. 

There have been issues with this application, it works mostly well in iPHONE 4S. Latest version works well in iPHONE 5 or higher. In the meantime, would advice to downgrade to previous version and let support respond with possible fixes.

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