Asked By
bianca davis 0 points N/APosted on - 01/21/2012
Hi! Can someone please help me with this problem I am encountering while scanning with HP Photosmart C6380 All-in-one Printer?
I am getting error as shown below.
I have tried to uninstall and re-install, then download and install again the software which I got from HP website. But this still appears when scanning.
I can use the printing and copying without any problem but when trying to scan through Photosmart C6380, the error automatically appears.
What should I do to fix it?
HP Scanning
An error occurred in the scanning software. Try the following steps.
After each step, try scanning again.
– Restart the program.
– Reboot the computer.
– Reinstall the HP Photosmart software that came with the device.
Can you tell me what IP segment you are using for both your PC and Printer? Is it on the 10.0.0.x segment? It seems that there have been some issues or errors on the codes for the HP printer.
You may try to change and switch your IP address. You can try to use 192.168.1.x range. As it seems this ip segment is the one that is accepted. If you try to change it on another ip segment it will not work. You can try to input the IP segment on your PC as 192.168.1.1 and your printer as 192.168.1.2.
And also, the possible fix for this issue is to ensure that your printer is under the same network segment (192.168.1.x) maybe you are using a different IP address.
The HP Development team might not have a fix yet for issues such as when users used a different scheme.
It seems the problem is with the driver and not with the printer scanner. If this problem always happens and prevents you from using the scanner, try downloading the driver again. Visit HP Photosmart C6380 All-in-One Printer then select your operating system from the page. When selecting your operating system, you need to know the architecture of your platform like whether you are using 32-bit or 64-bit.
HP Photosmart C6380 All-in-One Printer
On the download page, you need to download the “HP Photosmart C6300/6324 All-in-One Printer series Full Feature Software and Driver”. This is the complete software package for your printer scanner. To know if you are using 32-bit or 64-bit, on your desktop, right-click “My Computer” and select “Properties”. On the next screen, in “General” tab, if you see “64-bit” that means you have 64-bit Microsoft Windows.
But if you don’t see it, that means you have 32-bit Microsoft Windows.
Mirrorless camera is the latest obsession among the photographers. The cameras have altogether replaced the traditional DSLR models with their unique and special features.
A mirrorless camera is a light-weighted electronic device device that utilizes...
Every author expects to experience a sense of achievement unlike any other when they complete their manuscript. However, some authors agree that they do not feel fully satisfied looking back at the achievement that...
It is a type of digital currency. It can be consumed or negotiated, but it is not issued by central banks or retained in financial institutions. It enables transactions without involving central banks or...
The finest laptops are powerful enough to do your daily tasks, comfortable enough to use all day, and power-efficient enough to ensure you don't run out of battery power unexpectedly. Of course, all these...
Before getting into knowing the facts, let’s have a brief about the Dark Web. The dark web is the data of the World Wide Web that is accessible only through special software, combinations, or...
While looking for a chemical-free way to clear and purify both durable and low grounds in your home, a steam cleaner is an excellent solution. With a spurt of superheated steam, this cleaning equipment...
Internet monitoring software keeps a log of all internet activities. You can install this type of software on your computer remotely or by the administrator. An operating console controls this software. This type of...
A Hard Disk Drive is usually partitioned into various smaller drives for optimization. A partition manager helps make this process easier and more efficient. Here, let’s discuss the top 10 best partition manager software.
1....
Music production is the initial stage of any song. Music production can be done either in studios or at home using an online music production software. Here, let’s discuss the top 10 best online...
