MS Office Communicator 2007 has encountered a problem

Asked By janesprant 1200 points N/A Posted on - 06/27/2011

While working at my office, I encountered a problem with Microsoft Office Communicator.

The error message said 

Microsoft Office Communicator 2007

 

Microsoft Office Communicator 2007 has encountered a problem and needs to close.

 

We are sorry for the inconvenience.

 

If you were in the middle of something, the information you were working on might be lost.

Restart Microsoft Office Communicator 2007

 

We have created an error report that can send to help us improve Microsoft Office Communicator 2007. We will treat this report as confidential and anonymous.

 

According to the message I restarted the program and I managed to do my work. But some errors were occurring during the work. So I reboot the computer and ran a virus scan but nothing was found. 

 

Now, Every time I use Microsoft Office Communicator, this error keeps coming back. 

 

Anyone can help me?

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• Question Category: MS Outlook

Best Answer by shenna22

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Answered By Harold55 0 points N/A #123494

MS Office Communicator 2007 has encountered a problem

We had a similar error before when we failed to update the program. Microsoft updates usually fix these kind of problems. I also scoured the internet for some answers to the same problem, and what I got is the similar answer of updating the programs to remove this error. Is your current work pc connected to the internet?

If it is, try to have it updated, then restart your computer. After rebooting try to use the communicator again. I have also found another solution which is to turn the Auto discover in outlook, I haven’t tried this solution before as well, just check and see if which solution works best for you.

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• Posted on - 06/30/2011
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Answered By shenna22 5 points N/A #123495

MS Office Communicator 2007 has encountered a problem

 

In our company some people faced problem with communicator. If they call someone through communicator, the other end receives error message “Microsoft Office communicator 2007 has encountered problem a need to close” and this error doesn’t create a event log. 

 

SO the steps we have taken:

 

• Reinstalling communicator

 

• Creating a new profile for outlook

 

• Creating a new profile

 

• Log in to windows as a different user.

 

For performing these task, you need to have Windows XP with Service Pack 3 and latest patch, MS Office 2003 SP3, Office Communicator 2007 r2 Version 3.5.6907.221

 

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• Posted on - 07/22/2011
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Answered By Carl Jack 10 points N/A #123496

MS Office Communicator 2007 has encountered a problem

Hello Jane,

You are getting that error because you are running a Microsoft Office Communicator 2007 that is out of date, or there is a hotfix that you need to perform and you have not done that just yet. Therefore, to resolve the issue, you will need to do the following:

• You can either uninstall Microsoft Office Communicator 2007 and then reinstall the latest version or,

You can go to the Microsoft website and get the latest hotfix and then install it.

• http://www.microsoft.com/en-us/download/details.aspx?id=21547
• After that Microsoft Office Communicator 2007 should work just fine.
• If you continue getting issues you can contact Microsoft support for further assistance.

Hope this helps.

Regards,

Carl

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• Posted on - 09/12/2012
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Answered By jxgreening 0 points N/A #123497

MS Office Communicator 2007 has encountered a problem

 

Microsoft is notorious for their software to malfunction when you are running an old version of it (even if it is the version you prefer). It is likely that this version is outdated and so it is not working perfectly. There are a variety of options that you can try in order to resolve this issue:

– uninstall the program and then reinstall it to clear the error pathway (only if you have access to the software CD and key)

– attempt to use a different log-in pathway (select a different user upon log-in to the system)

– update the software so that it is currently up to date, or purchase and install the newest version of the software

– Check the microsoft website for your version and get a repair packet (hotfix) which should be available if the problem has been seen by many people for that version.

– Call Microsoft Technical support if all of the above fail to work, it could be a problem with the system itself and not the software (although it most likely is the software)

 

Hopefully this was helpful! 

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• Posted on - 11/30/2012
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