Graphisoft upgrade error on Mac OS

Asked By William Ramirez 0 points N/A Posted on - 08/20/2012

I was trying to upgrade Graphisoft on my MAC OS 10.6. But I think something is wrong with my MAC cause it does not get the update and displays the following message.

 

Message: Something went wrong. For solving the problem please check troubleshooting. Steps here

Http://archicadwiki.com/RemoteKeyUpgrade#

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• Question Category: Apple Software

Best Answer by Hathy greave

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Answered By Hathy greave 0 points N/A #156338

Graphisoft upgrade error on Mac OS

Hi, 

You should enable Java plug-in because it is necessary for the site to upgrade your key. You can do it from the browser or from the Java Preferences.

To do it in the browser:

1. Close the message.

2. Click on the Inactive Plug-in text

3. Enable Java Plug-in

4. Quit the browser and restart.

To do it in Java Preferences:

1. Quit the browser

2. Open Java Preferences from Application/Utilities/

3. Put a tick 'Enable applet plug-in and Web Start applications'

4. Close Java Preferences

Now try to use. I think your problem is gone.

Hathy

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Answered By Nicke Baker 0 points N/A #156339

Graphisoft upgrade error on Mac OS

Hello William,

You will need to hard-wire your computer to the internet. If you are using Wi-Fi then it might be significantly slower as well as spottier,  and for that matter the chances that your upgrade will fail are very high. Whenever possible, you will need to ensure that you are connected to the Internet via a hard-wired Ethernet connection and not Wi-Fi.

Regards,

Nicke

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• Posted on - 10/21/2012
• Question Category: Apple Software