Error message when trying to create new document in Photoshop

Asked By 60 points N/A Posted on -
qa-featured

Hi all,

I have a user, who receives the following error message when trying to create a new document in Photoshop;

"Can't write new document presets file."

Just wondering if any of you have come across this before and know how to fix it?

Thanks. 

SHARE
Answered By 10 points N/A #142506

Error message when trying to create new document in Photoshop

qa-featured

Hello Stewart,

Use the following procedure to resolve the issue that you are getting:

  • First, you will need to call the command File and then choose New.
  • You can as well choose to use the hot key Ctrl+N on Windows or Cmd+N if you are using Macintosh. The New Document dialog box will appear.
  • You will need to set the document parameters that you wish to use, for instance you can set a document 12 x 9 cm, 300 ppi, RGB, Transparent Background, Color Profile sRGB by default.
  • After that you will press Save Preset, and then the New Document Preset dialog box will appear.

That should help you fix the issue you are getting.

Regards,

Carl

Answered By 590495 points N/A #320643

Error message when trying to create new document in Photoshop

qa-featured

If this is happening when you are using Photoshop, try resetting the preferences file. Press and hold CTRL + ALT + SHIFT then start Photoshop. Click “Yes” when you are prompted with “Delete the Adobe Photoshop Settings file?” For Mac, press and hold Command + Option + Shift. Photoshop should continue loading and will recreate the preferences file using default settings. See if this works.

If this doesn’t work, open Windows Explorer then navigate to “C:\Users\[username]\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings”. Look for the file called “Actions Palette.psp”. For Mac, start Finder then search for hidden files and look for “Actions Palette.psp”. Rename it then start Photoshop. Photoshop should create a new “Actions Palette.psp” file with default action set loaded as replacement for the file you renamed.

After this, start Photoshop then start loading your action sets one at a time. They should load without any problem. Once all action sets have been loaded, restart Photoshop. See if this fixes the problem.

Login/Register to Answer

Related Questions