Failed To Save Document in SnagIt

Asked By 70 points N/A Posted on -
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Hello,
 
I’ve been getting the error message "Failed to Save Document" when using Snagit. It happens when the Editor tries to open up after I have taken a screenshot.

How can I get Snagit to work again?

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Best Answer by Mcbride Lippincott
Answered By 0 points N/A #149136

Failed To Save Document in SnagIt

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Hell dear !

I think that I have seen this error caused by antivirus and spyware programs conflicting with Snagit.  The most common ones that has been reported are:

Kaspersky Antivirus

BitDefender 2012

If possible, add "snagit32.exe", "snagpriv.exe" and "snagiteditor.exe" as whitelist exceptions to the security software.  If you cannot add exceptions, we recommend uninstalling that specific security software.  In the case of BitDefender, you may need to roll back to version 2011.

Good luck

Best Answer
Best Answer
Answered By 10 points N/A #149137

Failed To Save Document in SnagIt

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Hello Renato,

"Failed to Save Document" when using Snagit error occurs when you are installing Kaspersky Antivirus or BitDefender 2012. It is because the both mentioned applications are conflicting with Snagit.

In order to solve this problem, try to follow these steps:

1) First, go to My Security Zone

2) Next, click Application Security

3) Then, look for Snagit process

4) Then, go to Exclusions

5) Tick all

6) The last thing is, just click OK

Then try to capture again, if the error still showing again, I suggest that it is needed to rollback your BitDefender 2012 to BitDefender 2011.

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