Error loading media, file could not be played.

Asked By 80 points N/A Posted on -
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Hi,

I am running Windows 8 Operating System and use JW Player 6 to play MP4 files but today, I got the following error message when tried to play mp4 files. It was not working and displayed the message “Error loading media: file could not be played”. I am not able to play these files on Chrome with HTML 5 mode in JV Player 6 but on all other browsers. Have any idea? How can I fix it? Any help would be appreciated.

Thanks.

Error loading media: File could not be played.

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Best Answer by Wiggins Pryce
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Answered By 0 points N/A #189722

Error loading media, file could not be played.

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Cyril,

It seems there is a problem with your Chrome browser. There are two ways to solve this problem

1. Go to 'customize and control Google chrome' > 'Settings' > 'Advanced Settings' > 'Use a web service to help resolve navigation errors'

2. You can restore the settings to default by 'Settings' > 'Advanced Settings' > 'Reset browser settings'. This will reset the whole settings to the default one and you might need to configure that according to your work.

3. If any of the above does not resolve your issue, then you can uninstall the Browser and re-install it. 

Answered By 0 points N/A #189723

Error loading media, file could not be played.

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Windows 8 OS is just a piece of crap so I would recommend you Windows 7 which better than Windows 8 and plays all the MP4 files properly. You should also update your software to use it properly and reliable. 

If you have problem doing this procedure then try to delete the source tag. It works fine doing this step otherwise I strongly recommend you to use Windows 7 OS. Any help would be provided for further issues. Thanks!

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