Display nothing but white screen on my BlackBerry phone

Asked By Karla Grey 10 points N/A Posted on - 01/14/2012

Hello!

My wife and I both own a BlackBerry model phone; hers is a BlackBerry Curve while mine is a BlackBerry Bold. It has been in our possession for quite some time now but not really for long. What we have observed is that both our batteries are experiencing problems; one was about to ceased working while the other, even with still one bar of battery life already shut off. What we did was charge those using their respective chargers. However, to our surprise, both phones displayed nothing but white screens. Please, please help us with this. Your assistance will be very much appreciated.

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• Question Category: Blackberry Hardware

Answered By Lee Seen 0 points N/A #115312

Display nothing but white screen on my BlackBerry phone

I highly doubt that the white screen problem on your blackberry phones is being caused by a problem with your battery, though it will be good if you troubleshoot that too. What I think to be the cause of the problem is the operating system of the phone. It may have been attacked by a virus, and that will have happened as a result of downloading files from the internet or sharing files with other phones or computers. In that case you will need to get a antivirus that can work on those phones, install it and use it to scan for the issues that may be causing the problem.

If it happens that the problem is because of the battery, then the battery’s' lifespan may be over and therefore you will need to replace them with new ones.

-Lee Seen

 

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• Posted on - 01/15/2012
• Question Category: Blackberry Hardware