Hi,
I have a Desktop computer which has a DVD Drive. There is no problem with the computer performance except the DVD Drive. Few days back I have just removed the computer panel to clean the dust by myself and made sure I never removed or touched any cables or connections. But since form that day I face a problem like the DVD Drive is powered up but it doesn’t work.
The problem that you have reported in your computer seems to be similar to the problems that I have faced on my computer few months back. So let me give you the same troubleshooting steps that I have tried where it worked for me. We can narrow down the problem with some few steps and troubleshoot the problem by according to their root cause.
We could expect this problem because of a loose cable since you have reported that after cleaning the internal area. Here I mean by checking the cable is we need to check the Data communication cable runs from CDDVD Drive to the computer Motherboard that may be of SATA or IDE.
Which ever cable just try to check it whether it is fixed firmly. Also make sure the CDDVD Drive power supply cable is also connected properly. Once you confirm with it. Turn On the computer and check if it works.
If still not works. Check out whether the Drive is enabled in BIOS by entering into BIOS Screen. If you find once it is detected no need to enter BIOS Screen. If not detected you need to check whether disabled I BIOS.
If detected then check whether proper drive letter is assigned. Try to insert different disks to play.
Another possibility for this problem could be of Dust in the lens that is housed in the CDDVD Drive which is used to read the data. But I won’t recommend you to do to that extend since that should be done by a technician since a small mistake can broke and make the CDDVD Drive useless.
So just I would remind you the steps to do in short.
If all of this didn’t work then I hope that we may not be able to anything where we need to look for some qualified technician to fix the problem since that may be a Hardware problem.
If you didn’t remove any cables when you cleaned the computer, the problem might be with the ribbon cable or power supply cable. There are two cables connected to the optical drive: the power supply cable and the ribbon cable. The power supply cable provides the power needed for the optical drive to operate properly. The ribbon cable is the cable that connects the drive to the system.
This cable is the main route or channel where data is controlled and passes to and from the drive and detection of the drive in the BIOS. To troubleshoot your problem, shut down your computer then open the CPU case. Next, disconnect all the cables connected to the optical drive. After this, connect the ribbon cable and the power supply cable back.
Turn on the CPU then press DEL, DELETE, F2, or whichever key is used to go to the BIOS. In the BIOS, navigate to the drive management section then detect the optical drive. If the drive can’t be detected, see if it has power by ejecting its tray. Press the eject button on the optical drive to eject the tray then press it again to close the tray.
If the tray ejects, there might be something wrong with the ribbon cable. Try using a different ribbon cable then try again. Turn off the CPU then replace the ribbon cable. On the other hand, if the tray doesn’t eject, it means the drive has no power which means there is problem with the power supply cable you connected.
Turn off the CPU then disconnect the power supply cable connected to the drive and then replace it with the other power supply cable. Try detecting the drive again in the BIOS.
