“Bad Image” error when running a program on Windows Vista

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Two days ago I received this error every time when I ran a program:

MS Word and Windows Messenger.

ieuser.exe – Bad Image

C:Windowssystem 32rtutils.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.



This same error shows up on everything except MS Word and Windows Messenger.

Last three months, I tried system restore and that resolved nothing. Then I ran Windows Defender; the application showed up but after a while this error message came out again.

I read lots on other forums about this error message, but they all suggest installing antivirus programs, but I am not able to do this because I find the error right when I run setup wizard.  I also used one more computer for downloading the programs and tried to transfer them by USB since Firefox, Safari as well as Internet Explorer won’t open on the affected computer.

I am using Windows Vista. Need your help to solve this.


Answered By 0 points N/A #96224

“Bad Image” error when running a program on Windows Vista



Hi Krismclean
Reminder: Doing these steps that I will be providing my result of data lost. I recommend that you make a backup of all your files that you need.
1. First of all remove all Remove any USB/Cd that is on your computer and then restart it.
2. As your computer restart Hold F8. You need to press it before the logo of your windows appears. Hold F8 button until the window prompt appears.
3. Highlight the repair your computer on the Boot option screen. And then press enter.
4. Now choose an ah keyboard layout and then click next.
5. Click on the command prompt that will appear on the System Recovery option.
6. Type chkdsk Driveletter./p/r on the command prompt.
7. After the chkdsk program is finished Type “exit” then enter to restart your computer.
Here is another Solution that you can do.
1. If the error is still there run a SFC scan and check if it stops the error.
2. Run the System File Checker tool to know what file is causing the error then replace the file that is causing the problem.
3. Run again a command Prompt and input this Command “ sfc/scannow” .
This command checks all files that are protected and replaces all the incorrect files.
Good Luck


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