N/APosted on - 07/17/2013
Why do I see the following error when attempting to install ISIS 1.5 client software on my Mac OSX Leopard 10.5.5 client. Can I get the resolution for the following issue? I could not find solution by searching from the internet. I really need your assistance.
Thanks in advance.
Error: Install Failed The following install step failed: run preflight script for Avid ISIS Client. Contact the software manufacturer for assistance.
Avid Knowledge Base Error installing
The error is because the uninstall process has left back some ISIS bits on the system. As a result of which you cannot install the new Utility ISIS client version.
The solution to it is:
1) Delete the AvidUnity ISIS folder from Applications
2) Navigate to Library/Startupitemsand delete the AvidUnityISIS folder
3) Navigate to Library/Receipts and delete AvidUnityISIS.pkg
5) Reinstall ISIS 1.5 client software