3DS Max 2010 Closes Unexpectedly

I have a 3DS Max 2010 and it has been downloaded and installed perfectly fine but when I tried to run the program I am always prompted by an error message telling me that
“A software problem has caused 3DS Max to close unexpectedly”.
I am quite frustrated already for I have been looking for answers for days now. I need this application to be up and running for a class that I am taking. I hope somebody can help me solve this problem.
