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IT Service Management (ITSM) frameworks provide structured guidance to manage the delivery of IT services end-to-end while optimizing costs. However, simply implementing the ITIL guidelines or processes from your chosen framework is not enough to guarantee ITSM success. Organizations need to embrace core ITSM best practices across people, process,...

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Artificial intelligence infuses modern customer service, empowering companies to strengthen support capabilities. Integrating AI optimizes operations, capturing unified customer data, and applying intelligent automation for efficient issue resolution. As customers expect personalized, seamless interactions across channels, AI-enabled platforms directly enhance satisfaction. Companies should evaluate top solutions to determine ideal...

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Serverless computing has transformed the way companies build and deploy applications by allowing them to run backend code without managing any servers. This enables greater agility, reduced costs, and auto-scaling capabilities. As the market leader, Amazon Web Services' (AWS) Lambda service drives most of this serverless growth given its...

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Data breaches from human error and cyber attacks have unfortunately become commonplace, with serious consequences for companies in terms of financial penalties, loss of customer trust, and impacts on overall business operations. Implementing solutions to protect sensitive data through proper classification, monitoring, and encryption is no longer optional in...

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As the fuel that powers data-driven decision-making, high-quality data is an invaluable asset for modern enterprises. However, with data volumes growing at an exponential pace across systems and silos, organizations struggle to maintain data health. Flawed data ripples across operational efficiency, revenue leakage, compliance risks, and customer experiences. Investing...

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Privileged Access Management(PAM) as a  solution offers security and protects an organization from cybercrimes by rigorously monitoring and preventing unauthorized access to business-critical resources. Using a smart combination of human, processes, and technology gives an idea of who all are using the privileged accounts and their login activities. Privileged...

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Often, drivers diving underwater find it difficult to communicate due to radio waves. Sometimes, the divers use sign language with each other for communication. But with the introduction of underwater walkie-talkies, divers can communicate underwater over long distances by sending radio messages along the water surfaces. A good quality...

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Artificial Intelligence has emerged as one of the positive innovations made in recent years. More than 50% of companies have started adopting AI for their business operations. Utilizing AI technology has helped businesses worldwide to improve their efficiency and productivity. The world is moving quickly, and in every second,...

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Today, we live in an era where cyber threats and attacks have become common. Hackers are continuously upgrading themselves to hack even the most secure business systems. In such a scenario, we need SOAR security solutions to prevent business cyber threats. SOAR(Security Orchestration, Automation, and Response) is a security...

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Games provide more than just entertainment. They let our imaginations run wild, give us intellectual challenges to solve, and allow us to connect with friends. Mobile gaming brings these joyful experiences to our fingertips anytime, anywhere. As smartphones grow more powerful and 5G networks expand, console-quality titles fit in...

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