I need a help desk open source asp net for support ticketing system on my website. Is there any good helpdesk open source asp net that can be used on my site? Also please provide me a guide on implementing the help desk.
You can go to the link below to see the complete list of Open Source Help Desk Software arranged alphabetically. Just choose which you prefer and click on it. You will be directed to the software official website.
There are numerous help-desk solutions available, but you should carefully choose the one that suits your needs the best. Consider these factors when deciding which solution to employ:
1. Desired flow of tickets. The most optimal way is the web form, rely on email support sparingly and avoid support over the telephone where possible.
2. Make the web interface clean. Most users have little experience with technical information, so make sure to facilitate the process of user's communication with the support team.
3. Get your helpdesk software in a non-proprietary scripting language, so that your staff can understand and modify it when needed.
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