Web page Not Available when trying to access YouTube

Web page Not Available when trying to access YouTube

Hi Olivia,

Sounds like, there might have been some changes made to the settings on your browser or probably the internet / LAN connection.

First check your Google Chrome browser;

1. Click the Tools menu on the upper right hand corner of Google Chrome.
2. Select Options
3. Click the tab that says Under the Hood
4. Click Change proxy settings
5. The Internet Properties dialog box will appear.
6. Go to LAN Settings
7. Put a check mark on the "Automatically detect settings" if there is none or if unchecked.
8. Click OK

Second, check the antivirus in your computer. Each antivirus programs works differently. This means I cannot guide you on exactly what to do. If you want, you can tell me your antivirus software so I can check what the necessary steps are. Basically, what you need to do is have the antivirus allow Google Chrome or other browsers to access the internet fully.
If your antivirus is also using a firewall, check the firewall settings if your browsers are set to be allowed to connect to the internet or are not filtered.
And speaking about filters, you also might want to check for any blacklist of websites or restricted websites set by your antivirus software. Some anti viruses keep a list of websites which are dangerous to visit because they are known to infect computers of those who visit that particular websites with viruses and other malicious software. Once you find that your antivirus has a list of blocked websites, check it. YouTube might be there.

Clear the temporary Internet files and cache and try browsing again.

1. Click the Tools menu on the upper right hand corner of Google Chrome.
2. Select Options
3. Click the tab that says Under the Hood
4. Beside Privacy, press the button that says Clear browsing data…
5. On the drop down menu where it says "Obliterate the following items from:", choose the one that says the beginning of time
6. Choose and put a check mark on the box of the selections or options that you want to delete
   Clear browsing history
   Clear download history
   Empty cache
   Delete cookies and other site data
   Clear saved passwords
   Clear saved Autofill form data
7. Press Clear browsing data
8. Close Google Chrome
9. and try to browse again

Finally, check for viruses and other malware that may be hindering your from opening youtube and possibly other website. For better results, try to scan in normal mode and in safe mode.

Good luck!