Problem encountered with my Sky Player

Hi guys,
I’ve got a problem with my Sky Player on my Desktop. Whenever I try to run this, I just get an error. And that is:
'An error has occurred. If the problem continues check the Sky Player FAQs at skyplayer.com/help.'
I also signed up to the website, but I didn’t get any error code. So, I need some ideas for this issue. Any help is greatly appreciated.
Thanks.
