Newest iOS 5.0.1 update failed to update on my phone 4

Asked By Matthew Jamesy 0 points N/A Posted on - 08/20/2012

Hello,

I downloaded the newest iOS 5.0.1 update and it failed to update on my phone 4 (on my PC). Now my iphone 4 is stuck in recovery mode and I have to restore it. When I go to update and restore the phone, it extracts the software, prepares the iphone for restore, waits for the iphone, verifies iphone, and then gets stuck on restoring iphone. iTunes give me error 14, and then error 21.

Please help me.

Thanks.

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Answered By Carl Jack 10 points N/A #148065

Newest iOS 5.0.1 update failed to update on my phone 4

Hello Matthew,

If you have got antivirus software that is active on your computer, as well as firewall application you will need to try turning them off for some time and see if the update will occur successfully after that. Be sure to turn them back on when the update is over.

In case the device is Jailbroken, then the error that you are getting could certainly be occurring as a result of that. But is the device is not jailbroken, then it is more likely that the error you are getting is caused by security software, and therefore if you have been able to update previously, then it is more probable that the security software has not been updated recently, which sometimes may cause such issues.

Regards,

Carl

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• Posted on - 08/20/2012
• Question Category: iPhone