I have broadband connectivity and access to the internet. But when I try to use Skype receives an error message that Skype can't connect. Why is it so?
Hi there,
Please tell us about your system, which anti-virus do you use? What is the version of your Skype? Is your internet explorer is working OK? Also please check your internet connection.
Now if you are not using a Norton anti-virus and your Skype version is above 5.8 then it is OK. Now follow the steps instructed below, I hope your problem will be solved.
1. Select control panel from start menu.
2. Now select internet options and a new box will appear.
3. Select advance tab and click on reset.
4. Now select the connection tab.
5. Check if the automatic detect settings checkbox is checked or not. If not then check that and click OK.
6. Now restart the computer and connect to the internet.
Please let us know what result you got.
Best regards,
Riley Weaver.
You may try the following solutions as this issue may occur due to various reasons:
1. If you have Norton Internet Security, it may override with your Firewall. Try launching NIS by right-clicking on the desktop icon. Then go to Settings> Network> Smart Firewall> Program Control. Search for Skype in the list and check to choose Allow. Then try to connect again with Skype.
2. Try to launch your browser and see if you can actively browse the Internet without any issues. This is to identify if you are having issues with your Internet Connection or with your Skype application. If you cannot access ny website, contact your ISP and tell them the issue you are encountering.
3. Uninstall Skype and re-install it back again. See if you can connect after reinstalling.
4. Sign in to another Microsoft services using the same Microsoft account that you used in Skype then wait for 24-hours and try to connect with Skype again.
5. Try installing older version of Skype or portable version.
6. You can also try installing Skype latest version.
7. Try uninstalling Skype and remove the Skype folder under the Application data. Remember to check Show Hidden Files and Folder option. Go to Document and Settings/username/application data/skype. Go to your Registry Editor windows and search Skype under the keys, values, data and remove everything. Install The latest version of Skype again.
8. Restart or reset your router.
9. Check your Firewall if its not blocking the Skype application.
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