My phone is not supporting 4G, though its specifications say it does

My phone is not supporting 4G, though its specifications say it does

Hello,



You need to do a simple test to see if you are on 4G. Check near the network bar of your phone, if you see 4G or LTE written there, then you can be sure that you have 4G running on it. However, this can only happen when you are on 4G network, have a 4G SIM and as you mentioned a 4G phone. Enable LTE on your iPhone by going to: Settings -> Cellular/Mobile -> Enable LTE.



Also, verify if the latest version of iOS available for your phone is installed on your phone. To do that connect your phone to your computer and detect it in iTunes. ITunes automatically displays a pop-up stating whether you need an update.



Verification is also to be done with regards to the SIM card you are having. The SIM card should be 4G Ready. If you don't have a 4G SIM card ready. Visit the nearest Airtel Relationship outlet and you can get the new 4G enabled SIM in exchange of the old one.



This should resolve your problem.



Teresa Mat

My phone is not supporting 4G, though its specifications say it does

The Apple iPhone 5s is a 4G Smartphone operating on 2G, 3G, and 4G network bands using GSM, CDMA, HSPA, EVDO, and LTE technologies. It was unveiled to the public and released on September 2013 measuring 123.8 x 58.6 x 7.6 millimeters and weighing 112 grams. It uses nano-SIM card and has LED-backlit IPS LCD capacitive touchscreen display with 16M colors at 640 x 1136 pixels screen resolution.

It supports multi-touch protected with Corning Gorilla Glass with oleophobic coating. It runs on iOS 7 upgradable to iOS 10.1 powered by Apple A7 chipset, 1.3 GHz Dual-Core Cyclone (ARM v8-based) processor, and PowerVR G6430 (Quad-Core graphics) GPU. It doesn’t support microSD. It runs on 1 GB DDR3 RAM with internal storage available in 16 GB, 32 GB, and 64 GB capacities.

The primary camera supports 8 megapixels with f/2.2 and 29mm featuring dual LED flash (dual tone), autofocus, geo-tagging, 1/3″ sensor size, 1.5 µm pixel size, touch focus, face and smile detection, and HDR (photo/panorama). It can record video in 1080p at 30 fps and 720p at 120 fps.

The secondary camera supports 1.2 megapixels with f/2.4 and 31mm and can record video in 720p at 30 fps with face detection, HDR, and FaceTime over Wi-Fi or Cellular. It has 3.5-millimeter jack featuring 16-bit/44.1kHz audio and active noise cancellation with dedicated mic, Wi-Fi 802.11 a/b/g/n with dual-band and hotspot support, Bluetooth 4.0 with A2DP support, GPS with A-GPS and GLONASS support, and USB 2.0 reversible connector.

It doesn’t have FM radio. It has built-in fingerprint, proximity, compass, accelerometer, and gyro sensors. The pre-installed Safari web browser supports HTML5. Java is not supported. It runs on non-removable 5.92 Wh Li-Po 1560 mAh battery with standby time up to 250 hours both on 2G and 3G. Talk time is up to 10 hours both on 2G and 3G.

It is available in space gray, gold, and white/silver colors. Now, support for 4G will depend on your cellular network provider. If your network provider already supports and provides 4G network coverage in your area but your device still is unable to connect to 4G network, you need to check the setting. On your phone, go to “Settings”, “Carrier” then make sure “Automatic” is enabled.

This will automatically make the phone to shift between available network types like 3G and 4G whichever is the strongest. If you don’t pick up 4G then that means your area has poor 4G network coverage. Unfortunately, this problem is by-location.