MS OFFICE ENCOUNTERED AND ERRORS

Asked By blackjan 0 points N/A Posted on - 10/09/2011

In a last few days, my Microsoft office could not run or open.

Its beaus when I try to open the MS word there is a message display

MICROSOFT OFFICE WORD ENCOUNTERED A PROBLEM NEED TO BE CLOSE

I try to fix those errors using tune-up utilities 2011 but they could not fix the problem

Please help me to so solve the Problem  

Thanks

Blackjan

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• Question Category: MS Word

Answered By joseph21 0 points N/A #89173

MS OFFICE ENCOUNTERED AND ERRORS

Hi Blackjan,

This error may be due to the fact that the default template "normal.dot is damaged. And in this case you will need a new Normal.dot file. to do this; On the start menu, click on search, under all files and folders type "Normal.dot" and select My computer in the look in. press enter to start searching. In all the results displayed, right click on each and rename them to "OldNormal.dot. exit search

After open word and see if it opens, In case it doesn't then the problem is because you are running your word in an older compatibility than windows xp or vista. To change the compatibility for word;

-Click on your Local drive (c) and then click on Program files

-Click on Microsoft office and then on office

-Right click on "Winword.exe and click on properties. Go on and click on compatibility and unselect all the boxes.

-Click OK.

Open word again.

Hope it works for you.

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• Posted on - 10/09/2011
• Question Category: MS Word