Malwarebytes error during the connection with the server

Malwarebytes error during the connection with the server

The message in the dialog box says “An error has occurred. Please send the following error code to support team Malwarebytes' Anti-Malware. Can not load or initialize the requested service provider.” Since you encountered this error while updating Malwarebytes antivirus, check if you have an active internet connection. This is the usual cause why the application can’t communicate with the server.

You can open your web browser and see if you can open a website. If there is a problem, check the network cable attached at the back of your CPU, if you are using a cabled internet or you are connected to a router. Disconnect the cable from the network port and then connect it again. Check the connection using your web browser.

If you have a very slow connection, consider doing the update after several hours or during off-peak hours so you can expect a better connection. If your internet connection is stable, try disabling your Windows Firewall. Click Start, Control Panel, Network and Internet Connections, and then Windows Firewall. In General tab, select Off then click OK. See image.

Try updating Malwarebytes again. If the problem continues, reinstall the antivirus. Don’t forget to turn on your Windows Firewall. You may also try updating it to the latest version. Download Malwarebytes Anti-Malware 2.0.2.1012. Don’t forget to update the antivirus once the latest version is installed.