This error appears every time I want to buy some points in League of Legends. I have contacted the support of the game but I don’t have an answer from them. Reinstalling the game is not working so I don’t know what to do anymore. Can anyone help me to fix this error please ? Why I cannot access the store of League of Legends and anyone else can ?
Thank you !
We apologize but our store has encountered an error. Please contact us at https://support.riotgames.com/hc/en-us for additional support.
The full error reads “We apologize, but our store has encountered an error. Please contact us at https://support.riotgames.com/hc/en-us for additional support”. According to riotgames.com, this error is normally caused by your billing information. In this case, you need to check the following:
Correct credit card number – make sure the credit card number you provided is correct. If the credit card number is invalid, the system doesn’t know which financial provider to contact to verify your information. There shouldn’t be any spaces in the numbers when you type it.
Game client and store miscommunication – exit your game client. After fifteen minutes (15), start the game client then try the transaction again. It may require several tries for the transaction to complete successfully.
Your bank is having difficulty completing your transaction with the store’s bank – if you think this is the problem, try to contact your bank for further information on how to troubleshoot this problem. If you tried multiple transaction attempts, you are probably temporarily blocked from making further transactions for security reasons.