Getting error when trying to open an alias document with LogicalDOC

I tried opening an Alias document from a different directory with LogicalDOC but I get this error “Errore durante it download del file da LogicalDOC ERROR 1.3” The user had written permissions for both directories. Any suggestions on how I can fix this?
LogicalDOC for Office Error
Errore durante it download del file da LogicalDOC
ERROR: 1.3
OK
