Error from the secondary PMP instance

Asked By Brittany Williams 50 points N/A Posted on - 07/24/2012

Hello friends

I am using the manage engine password manager pro (PMP).

I tried to configure two PMP examples: primary and secondary. The high availability issue and the replication status on the primary PMP is alive  but when the primary PMP goes down, I am not able to log into the secondary PMP server.

I receive an error from the secondary PMP instance. The screenshot of the error is attached below:

Error Occurred !

An error when processing the request….

Please the Support Information File and send to us that we could resolve the

issue.Support Information File can be created in the Product Support tab.

                                                                                          Go to Home

Your suggestions are required to fix the issue. Looking forward to your replies.

Thanking you loads

Regards

Rachel

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• Question Category: Misc Software

Best Answer by Peter franklin

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Answered By Conrad Anteiano 0 points N/A #138941

Error from the secondary PMP instance

Try to contact with Password Manager Pro.

You have to send the .err files or logs folder using this link.

Choose “Password Manager Pro” from the drop-down against the field ”Send To” in the above form.

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• Posted on - 08/03/2012
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Answered By Eville bandler 5 points N/A #138942

Error from the secondary PMP instance

 

Hi Brittany Williams,

I suggest you to use your present PMP installation as primary server & then you can add another PMP as secondary server in a separate machine. This should avoid the problem. Additionally, stop the newly created primary & secondary server process at least once. Then execute the following code:” HASetup.bat primary-server.example.com secondary-server.example.com”. Here ‘example” is your domain name. Hope it helps.

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• Posted on - 12/02/2012
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Answered By Peter franklin 10 points N/A #138943

Error from the secondary PMP instance

Hi,

I suggest that the first thing you should do is clear your web browser's cache and history. If you are using a proxy server that could also cause this problem. If you are using a proxy server then turn it off and test it and see if that solves the problem. If the problem remain then try downloading the latest version and installing it. I hope you find the solution.

Regards,

Peter franklin

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• Posted on - 12/04/2012
• Question Category: Misc Software