An error occurred in the Scanning Software

Asked By 50 points N/A Posted on -

Hi guys,

I use a multifunction HP Photo Smart Premium c309g-m linked up to my network wirelessly, but will not scan to one computer ( the main computer in the network). It prints from my desktop computer and my laptop and scans all right on the laptop. It has been scanning perfectly well on the desktop for about a year now but from nowhere I get this error.

I downloaded the newest HP driver and installed it on the desktop computer, but the error remains the same even though the laptop uses the one year old driver it still works excellent on it. The two computers use windows 7 pro OS, and they all run Comcast, a software from Norton Internet Security which have the HP software firewalls set to auto.

I change it to allow, but the error did not change. A screenshot of the error is display below the post, and I have tried all the procedures provided. It changes nothing. Can I get some advice on how this problem can be solved?

Thank you. 

HP Scanning

The scan cannot be performed because another program has control of the HP imaging device. Try the following steps. After each step, try scanning again.

– Restart the program
– Close all programs that may be using the device
– Reboot the computer
Hide extended error information.



Answered By 0 points N/A #147333

An error occurred in the Scanning Software



Hello Acke,
Both Laptops and Desktop are running with the same Operating System and you allow hp software to pass Norton Antivirus.
I need to know few things. Did you install any Printer, Digicams to this printer? Because there's a possibility that some digital cameras and other printer drivers conflicts with each other.
If your answer is Yes, unplug any USB connected digital cameras and printer and check if DIM (digital imaging monitor is active) then try scanning.
DIM is a green circle with a check mark on it if it is active and can be found on the right bottom part of your screen/task bar. If DIM is inactive, restart your PC.
If still unable to scan after performing the steps above we can try these steps:
"Scan to Paint" – Scanning to paint will bypass some of the scanner driver and it helps us to isolate the issue.
If it works or not we will go ahead and re-install the scanning driver to its new directory/folder.
– Go to search box and type "Twain 32" and rename it to "Twain 32_old".
So system will create a new Twain 32 folder during the installation of the Driver.
After successful installation restart the computer then try scanning.
Answered By 590495 points N/A #328165

An error occurred in the Scanning Software


If you have an HP printer, make sure you have the latest driver installed. You can always download it from the manufacturer’s website. Go to HP Printer Customer Support – Software and Driver Downloads. Here, enter your printer’s serial number or model number then click to search. You can find the serial number or model number printed on the sticker either on the side or bottom of the device.

When your product is located, click it to go to the download page. Go to the driver’s download section or tab. The page should detect your operating system automatically. If a different operating system is displayed, click to change then select your correct operating system. Download and install all available drivers and software for your printer.

If you want to use the printer as network printer, it has to be shared properly across the network. Before you can share one printer with two or more computers, both or all computers must be on the same network and the printer is shared to both or all computers.

If you have a Wi-Fi network at home, the easiest way to share the printer is to connect all computers to the Wi-Fi network. Before sharing the printer, make sure the printer is installed properly on the computer where it is directly connected to and you can use it without any problem. You can download the latest driver from the manufacturer’s website.

To share your scanner or printer properly across the network, on the computer where the printer or scanner is directly connected to, click “Start,” “Control Panel,” “Printers and Other Hardware” then “Printers and Faxes.” Here, right-click your printer or scanner then select “Sharing.” On the properties window, in “Sharing” tab, make sure “Share this printer” is selected then enter your device’s shared name in the “Share name” field.

For example, without quotes “Shared Printer” then click “OK.” After this, you need to add the shared printer or scanner to the rest of the computers on the network. To do this, on every computer, click “Start,” “Control Panel,” “Printers and Other Hardware” then “Printers and Faxes.” Next, click “Add a printer” then click “Next.”

In “Add Printer Wizard” dialog, select “A network printer, or a printer attached to another computer” then click “Next.” Windows will then search the network for possible shared devices and display the results on the screen. Select the shared device you created earlier called “Shared Printer” then click “Next.” And that’s it. The shared printer or scanner should now appear on the computer.

This should now allow you to use the network printer to print documents from any computer connected to the network.

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