An error message in windows installer

Asked By jaman 0 points N/A Posted on - 09/16/2011

Hi, I am a new computer user. I want to install software on my computer but I can't.

Always show this error message on screen.

The installer has encountered an unexpected error  installing this package.

This may indicate a problem with  this package. This error code is 2738.

I don't understand it. So i need help to solve this problem.

I know that this site is very good for solving any problem about computer and other problems.

Please help me.

Thank you.

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• Question Category: Windows XP

Best Answer by jefferson56

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Answered By jefferson56 0 points N/A #124247

An error message in windows installer

Hi,

Some installers run on Visual Basic Script (VBScript). Your computer has not installed it, or VBScript is disabled.

You need to register/ re-register your VBScript.

To fix this error, try following these steps:

For Windows Vista , Vista 64-bit, and Windows 7:

Open command prompt and run it as an administrator.

Click Start > All Programs > Accessories > Right click on Command Prompt >Click on "run as administrator"

Sometimes you need to authenticate this with an admin password to access.

**Note: You need to run as an administrator. You'll run into another error if you don't.

After doing that, you are left with the command prompt having "c:windowssystem32" (for vista64bit, you need to access "c:windowssysWOW64")

Type regsvr32 vbscript.dll and press enter. You will notice a message box that vbscript.dll has successfully registered.

After that you can run the installer again.

For Windows Xp and Windows 2000:

Click start–> run–>type in regsvr32 vbscript.dll and press enter. You will notice a message box that vbscript.dll has successfully registered.

After that you can run the installer again.

Good luck! Cheers!

Regards,

Jefferson

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• Posted on - 09/16/2011
• Question Category: Windows XP

Answered By jas14397 5 points N/A #124249

An error message in windows installer

Hi Jaman, When debugging the error, it shows : DEBUG: Error 2738: Could not access VBScript runtime for custom action. This suggests that this error is related to VBscript not registered with the system. Possible solutions:

1. Here is a Microsoft Fix It which re-registers Windows Script Engine:

2. Otherwise, you can manually re-register the windows script engine components using the following steps:

a. Open notepad and copy paste the following:

regsvr32 -u Vbscript.dll regsvr32 -u Jscript.dll regsvr32 -u Dispex.dll regsvr32 -u Scrobj.dll regsvr32 -u Scrrun.dll regsvr32 -u Wshext.dll regsvr32 -u Wshom.ocx Then save the file as unreg.bat on your system is desktop. Then double-click to run the bat file.

b. Then open the registry using Regedit command in the Run prompt, remove the following keys if present: HKCUSOFTWAREClassesCLSID{B54F3741-5B07-11CF-A4B0-00AA004A55E8} HKCUSOFTWAREClassesCLSID{ F414C260-6AC0-11CF-B6D1-00AA00BBBB58}

c. Re-register the files we unregistered earlier. Open notepad and copy paste the following: regsvr32 Vbscript.dll regsvr32 Jscript.dll regsvr32 Dispex.dll regsvr32 Scrobj.dll regsvr32 Scrrun.dll regsvr32 Wshext.dll regsvr32 Wshom.ocx Then save the file as reg.bat on your system is desktop.

Then double-click to run the bat file.

Then try running your installer file once again, it should work successfully.

References:

Reference Site 1

Reference Site 2

Reference Site 3

Reference Site 4

Reference Site 5

Regards, Jas.

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• Posted on - 09/17/2011
• Question Category: Windows XP

Answered By Ella T Herring 15 points N/A #124251

An error message in windows installer

Hello Jaman

Side by side these solutions also visit another Techyv's page which will be helpful for you too. Pay a visit that page and get more idea to fix this problem. 

Quicktime Installation Error Message 2738

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• Posted on - 07/04/2014
• Question Category: Windows XP