IT Service Management (ITSM) frameworks provide structured guidance to manage the delivery of IT services end-to-end while optimizing costs. However, simply implementing the ITIL guidelines or processes from your chosen framework is not enough to guarantee ITSM success. Organizations need to embrace core ITSM best practices across people, process, and technology areas to ensure smooth adoption, and stakeholder buy-in, and to drive continual service improvements over time. Across various industries worldwide, the top-performing IT support teams tactically build up ITSM capabilities. As IT leaders and technology executives, we need to focus on specific high-impact areas and master the fundamentals...

Artificial intelligence infuses modern customer service, empowering companies to strengthen support capabilities. Integrating AI optimizes operations, capturing unified customer data, and applying intelligent automation for efficient issue resolution. As customers expect personalized, seamless interactions across channels, AI-enabled platforms directly enhance satisfaction. Companies should evaluate top solutions to determine ideal fits aligning with specific business needs and customer profiles while considering required development and deployment investments. I outline the top 10 AI-driven customer service platforms warranting strong consideration below. The leading options leverage machine learning, natural language processing, sentiment analysis, and predictive analytics to uncover customer insights, gauge satisfaction,...

Serverless computing has transformed the way companies build and deploy applications by allowing them to run backend code without managing any servers. This enables greater agility, reduced costs, and auto-scaling capabilities. As the market leader, Amazon Web Services' (AWS) Lambda service drives most of this serverless growth given its maturity, widespread integration, and ease of use across AWS. Companies of all sizes now rely on Lambda and complementary AWS services to create flexible serverless architectures. To maximize productivity on serverless projects, engineering teams need the right tools across their workflow - from local development and testing to deployment, security,...

Data breaches from human error and cyber attacks have unfortunately become commonplace, with serious consequences for companies in terms of financial penalties, loss of customer trust, and impacts on overall business operations. Implementing solutions to protect sensitive data through proper classification, monitoring, and encryption is no longer optional in the digital age - it is imperative for risk management. I outline the top 10 data classification offerings to consider as part of a comprehensive data loss prevention strategy. Balancing automation, usability, flexible policies, and robust engines warrants evaluation across solutions. Standardization on one enterprise-level platform proves challenging with varied...

As the fuel that powers data-driven decision-making, high-quality data is an invaluable asset for modern enterprises. However, with data volumes growing at an exponential pace across systems and silos, organizations struggle to maintain data health. Flawed data ripples across operational efficiency, revenue leakage, compliance risks, and customer experiences. Investing in robust data management platforms provides a strategic foundation for improving data quality. I explore the top 10 data quality tools available based on critical features like data discovery, profiling, validation, and enrichment. While the tools share common capabilities like AI-powered pattern recognition, smart data standardization, customizable dashboards, and scheduling,...

Privileged Access Management(PAM) as a  solution offers security and protects an organization from cybercrimes by rigorously monitoring and preventing unauthorized access to business-critical resources. Using a smart combination of human, processes, and technology gives an idea of who all are using the privileged accounts and their login activities. Privileged accounts like domain admin accounts requires a high level of permission to ensure administrative-level access to critical business systems and operations. Utilizing the best PAM solutions helps an organization reduce the number of employees accessing the company’s sensitive data and services. Also, it adds an extra security level to...

Often, drivers diving underwater find it difficult to communicate due to radio waves. Sometimes, the divers use sign language with each other for communication. But with the introduction of underwater walkie-talkies, divers can communicate underwater over long distances by sending radio messages along the water surfaces. A good quality walkie-talkie can work efficiently underwater for about 10 ft for almost 30 minutes. It is used for communicating with co-divers or for any rescue operations in case of an emergency. An underwater walkie-talkie has features similar to regular walkie-talkie. The only difference is that regular radios cannot work underwater whereas...