IPhone can’t be synced by iTunes, Sync problem

Asked By Julia Turner 40 points N/A Posted on - 08/16/2012

My friend bought an iPhone few days ago, but now when he tries to load music on it and synced his iPhone it shows an unknown error occurred.

Do not understand what I can do for him, need solutions.

The iphone "Marcs iPhone" cannot be synced. an unknown error occurred (13014)

• Status: Open
• Question Views: 1497
• Answer Count: 3
• Vote Up 0 Vote Down

• Answer Accepted: Yes
• Question Category: Apple Software

Best Answer by mickiyas.mahon

Go To Solution

Best Answer

Best Answer

Answered By mickiyas.mahon 0 points N/A #130775

IPhone can’t be synced by iTunes, Sync problem

 

Tell your friend to check the last installation activity he did to his computer. If he only encountered this problem after installing a hardware or software, maybe this is the cause conflicts with his iTunes that is why he receives the error code 13014. If doing so still the error appears on his computer screen, check and make sure that his computer’s security protection, firewalls even his router configuration, it should be up-to-date and set-up properly.

If the problem persists, the possible solution is to uninstall iTunes application to your friend’s computer. Scan the computer’s whole system and make sure that you run registry clean utility to remove all unnecessary files left by uninstalled software. Then, install the iTunes.

Make sure that your Windows Registry is regularly scan, clean and updated to avoid experiencing this error again.

About mickiyas.mahon

Questions
0

Answers
44

Best Answers
13

• Vote Up 0 Vote Down

• Posted on - 08/16/2012
• Question Category: Apple Software

Answered By Fosso pradha 0 points N/A #130776

IPhone can’t be synced by iTunes, Sync problem

 

Dear User,

You can follow these solutions to fix your problem,

Make sure you are using a latest version of iTunes. If not update your iTunes to the newest available version

Try restarting iTunes, and even restarting your computer and your iPhone too

Try disabling your antivirus system and firewall on the computer.

If none of that fixes your problem you can turn off the Genius in iTunes by clicking the Genius bar and choose view > Hide Genius Sidebar

Thank you

About Fosso pradha

Questions
1

Answers
247

Best Answers
85

• Vote Up 0 Vote Down

• Posted on - 08/16/2012
• Question Category: Apple Software

Answered By Philip D Hurt 0 points N/A #130777

IPhone can’t be synced by iTunes, Sync problem

Hi Julia Turner 

To fix this issue you can apply another technique too which one you will get from this Techyv page.

IPhone “Marcs iPhone” cannot be synced. An unknown error occure

About Philip D Hurt

Questions
6

Answers
5

Best Answers
0

• Vote Up 0 Vote Down

• Posted on - 08/17/2014
• Question Category: Apple Software