External hard disk connection problem

Asked By M_Clark 10 points N/A Posted on - 08/10/2011

Recently I buy a 320GB Western Digital External Hard Disk. Whenever I connect this external hard disk to my computer, after some minutes it becomes disconnected. But it work properly in other computers. What is the problem? I use a licensed antivirus? Is it a matter?

My PC configuration is-

Processor- Intel Pentium4 2.4GHz

Motherboard- DG31 PR

3 GB RAM and Windows XP SP2 operating system

Please help me.

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• Question Category: Hardware Components

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Answered By john1 0 points N/A #113549

External hard disk connection problem

There are two main reason for disconnecting the external hard disk.

may be the problem with your USB port with which you connect it may be USB port is disabled or not working properly you should unplug the hard disk from this USB port and use another USB port to connect.

Secondly you should check your internal hard disk settings may be its used in slave jumpers which may be conflict with CD Drive so change the jumper settings from Slave to Master This might be the main reason to disconnecting the hard disk Change you internal hard disk jumpers to Masters and CD Drive jumpers to Slave and then you can use your External hard disk it will work properly.

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• Posted on - 08/11/2011
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Answered By Haynes Ions 0 points N/A #196416

External hard disk connection problem

There might be a problem with your USB connection. Try to update the USB drivers by going to their manufacturer website. Or there is an issue with the USB port itself. Move the external hard disk connected on the USB port to another port and see if it will fix the problem. Check if the same port are working fine. USB ports has powers also but it is connected to another AC input. So there may be an issue of no power so you need to check if both ports are working.

Check on the cables connected to the computer and the external hard disk. Is there any damaged wires on both sides? Lastly, uninstall your USB drive on the Device Manager and then restart your computer. And then let your Windows automatically detects and install it again. Ensure that you are also using USB 2.0. 

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• Posted on - 02/02/2013
• Question Category: Hardware Components