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Category: Windows 7
Type: Question
Author: Philfu00
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I am running a Windows 7 64-bit Desktop OS in my Alienware Aurora ALX. It always says that System Restore did not complete successfully, with an error code 0x800700005. I've already tried it with different restore points (as the error box suggested) but it still did not work. What should I do next?

System Restore

System Restore did not complete successfully. Your computer’s system files and settings were not changed.


System Restore could not access a file. This is probably because an anti-virus program is running on the computer. Temporarily disable your antivirus program and retry System Restore.

An unspecified error occurred during System Restore. (0x80070005)

You can try System Restore again and choose a different restore point. If you continue to see this error, you try an advanced recovery method. For more information, see What is Recovery?

Run System Restore Close


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# Comment Id: 43273


Try running the System Restore in safe mode; to do this you could use any of the following:
- go to the start button -> select the option to restart your system, OR
- go to the start button -> select the option to shutdown your system and give it a cold boot (starting from scratch)
- while windows is starting up, hit the F8 function key to go to Advanced startup options and run system in safe mode
NOTE: make sure you have administrative privileges on your system
- well, now that you are in safe mode, try to restore your system to an earlier date the same way you did before. It should work fine.


# Comment Id: 43274

Hi Philfu00,

This particular  error 0x80070005 usually means that a file necessary for the restore is not accessible.This may be made possible by setting the file attribute to read only. This can be changed by going to the system volume information properties and making sure that the read only attribute is unchecked.

Another reason could be that the recovery partition for the system restore is already or almost full, thus giving that error message. To address that issue, you can divert where the system is saving the restore points to instead of the partitioned drive for recovery.

Another is to disable all your firewall settings and antivirus protection for the meantime as this might block the application from running. 

If the same thing happens, you can reboot your computer to safe mode, as it will disable some of the applications that might be blocking the restore.

If all else fails, you can do a recovery on your OS to the original image just how you got it the first time, but it will delete all your files.

I hope this helps.

# Comment Id: 161049

Hi  Philfu00

Besides these solution also you can check out this Techyv post "System Restore Problem - Bitdefender Anti Virus" for more information about this issue.