Runtime error when a folder is opened

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Hi,

We have several accounts in our PC.  When my father is logged and he opens any folder, he gets a runtime error.  It says that the application will terminate in an unusual way. 

This error does not occur on any other accounts.  I'm sure you guys are capable of giving me a clue on what’s wrong along with the solution.

Thanks

Dave

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Best Answer by Maverick Aabel
Answered By 0 points N/A #111302

Runtime error when a folder is opened

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I think your father's user profile is damaged during a run. I don't know where specifically but it is the only problem. Now I am suggesting you how you will fix this problem. I suggest that you create a backup of all of his files from his My Documents account.

Then delete the said username of your father that he is currently using. Delete also the folder of the user in C:Documents and Settings[Username of Father] and then create another account C:Users[Username] in Vista and 7 version. Hope this fix your problem regarding the run time error that you get in opening a file.

 

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Best Answer
Answered By 0 points N/A #111304

Runtime error when a folder is opened

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Hi David,

It’s highly probable that the father’s profile (actually the computer that you all are using) is infected by a virus. I’ve had the same problem with my machine. For getting the runtime error, every time I open a folder. In order to fix this, my solution was to fist scan my entire computer for viruses. Use your personal Antivirus, or a free one (you can search for Avira or Avast as alternatives).

After doing this step is best to also check your registry (using your father’s account) about any error. For this step you can also search for some free cleanup registry tools, but be careful what do you check there. I recommend CCleaner for this. I hope that this will fix your problem.

Best Regards,

Aabel

 

Answered By 568970 points N/A #306923

Runtime error when a folder is opened

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There is probably a problem with his account. To fix the problem, try creating a new user account for your father and then copy his profile from the old user account to the new user account. Anyway, here’s how it is done. First, create a new user account for your father.

Once his new account is created, log out your account and restart the computer and then log in to your father’s newly created account. This is just to setup things on the new account. Once Windows is finished setting up the new account, log out your father’s account and log in to your user account. Next, open Windows Explorer then click “Tools” and then “Folder Options.”

On the next screen, click “View” tab and select “Show hidden files and folders” and then uncheck “Hide protected operating system files.” Also, make sure “Hide extensions for known file types” is unchecked to view the file names properly. Click “OK.” Now, navigate to “C:\Documents and Settings\[father’s old account]” and then copy everything except for these files:

  • NTUSER.DAT
  • ntuser.ini
  • ntuser.dat.LOG

Next, navigate to “C:\Documents and Settings\[father’s new account]” and paste everything you copied. Copying may take a moment depending on the size of the account. When copying is finished, restart your computer and log in to your father’s new account. Now, try opening any folder using Windows Explorer and see if the error appears again. But normally, this will fix the problem.

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