Error 10000 on purchasing apps in BlackBerry Bold 9900

Asked By Mon David 0 points N/A Posted on - 02/08/2012

I am trying to buy an application in my BlackBerry Bold 9900 but I received an error stating “There was a problem connecting to the payment system. Your transaction has not been processed. Please try again. (Error ID: 10000)” I’m using my PayPal account in buying apps and I have confirmed that I am eligible to buy anything online. I tried this again for 5 consecutive days thinking that it is just a network problem but I still get the same error message.

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• Question Category: Blackberry Hardware

Answered By Lopiz Ton 0 points N/A #109301

Error 10000 on purchasing apps in BlackBerry Bold 9900

There is a problem with your credit card authorization. Please try again or visit blackberry.com/appworld/support for more information. (Error ID: 10000)

Possible Cause :

This issue can occur due to the following: 

Cause 1:
Security measures can be in place to block or prevent on-line purchases with a credit card.

Cause 2:
Incorrect or inaccurate information has been entered into the BlackBerry App World payment system when configuring the payment source.

To solve the error, do the following:

Resolution 1:
Confirm with your credit card company that there are no restrictions in place that could prevent an on-line purchase.

Resolution 2:
Confirm that the details entered for the payment information matches those on file for the payment type being used. For information on best practices for entering payment details see KB29239. For information on changing or modifying payment details for BlackBerry App World see KB23717.

If the error persists after confirming the details in the Resolution section above, contact technical support for further assistance.

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• Posted on - 02/08/2012
• Question Category: Blackberry Hardware