Desktop Computer not starting after virus removed

Asked By Jonathan L Galvez 90 points N/A Posted on - 03/21/2015

Hello everyone! I had this virus removed from my desktop computer(ACER E15) and it was a huge sigh of relief. But now I cannot start my computer. I get this message on my screen "Starting" and it stays there. I am running my PC on Windows 8.1. What could be the problem? Please help!

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• Question Category: Virus & Spyware

Answered By Johnny Walter 0 points N/A #181074

Desktop Computer not starting after virus removed

Hello Jonathan!

It must be your hard disk’s damaged. Just to make sure we have at least few ways to restore you system performance and avoid this instance.

Please follow this steps.

1. Hold “Alt” and press “F10” multiple time once ACER Logo appeared.

2. If this will ask for password create a new password. To make it sure write down the password and piece of paper.

3. You can also use ERecovery that Acer provides every time you acquire their desktops or laptops.

4. This should work. If this will not work go to ACER website and ask for Recovery Disk or any Utility disk that you can use to restore your good working system.

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• Posted on - 03/24/2015
• Question Category: Virus & Spyware