Retina Scans error when scanning

Asked By sherry khall 10 points N/A Posted on - 04/12/2012

When using Retina Scans, I always get an error everytime I attempt to scan one of our Windows Xp computers! How can I fix this?

• Status: Open
• Question Views: 2102
• Answer Count: 1
• Vote Up 1 Vote Down

• Answer Accepted: No
• Question Category: Scanners

Answered By Sharath Reddy 590495 points N/A #146042

Retina Scans error when scanning

If using your retina scan on your Windows XP computer you receive an error, try restarting the computer then try again. If on the next attempt it still does not work, verify if the version of the retina scan’s application is really compatible with your operating system or not.

But, on the other hand, if you can use your retina scan even if it gives off an error, maybe it is not properly installed on your system.

Uninstall the application from your computer then check your machine for any possible errors. Use a disk utility application to check the system. After that install the application again and then try it.

Try upgrading your device’s software by going to its official web site and search for a much newer version or the latest version that is compatible with your operating system.

About Sharath Reddy

Questions
1

Answers
14599

Best Answers
2290

• Vote Up 0 Vote Down

• Posted on - 05/02/2012
• Question Category: Scanners