The pipe state is invalid Error when turning on AVG Anti Virus

The pipe state is invalid Error when turning on AVG Anti Virus

Hello Faye,

You may try clean booting the computer. These are not troubleshooting steps as the original performance return when you log in the normal mode. In the clean boot mode, software conflicts are reduced and you may temporarily lose some functionality which returns while logging normally. Hence, you will be able to detect whether the issue is caused by any other software or not.

Enable Clean Boot:

1. Log in to the computer as the Administrator.
2. Click the Start button and type “msconfig.exe” (without quotes) in the Search box.
3. Press Enter on the keyboard.
4. Click the “General” tab in the “System Configuration utility” window.
5. Click the “Selective startup” option and uncheck the “Load startup items” option.
6. Open the “Services” tab and “Hide all Microsoft services” check box.
7. Then press the “Disable all” button.
8. Click “OK”, and select “Restart”.

You can repeat the steps selecting each and every service in the list. If you are experiencing the issue even if only one service is selected, then you can conclude that the issue is caused by that particular service. And if the issue continues even if no-item is selected, then a Microsoft service is causing the issue. You can locate the Microsoft service by repeating the above step without choosing the “Hide all Microsoft services” option.

Once you have located the service that is causing the issue, you can disable that particular service by following the above steps. You can confirm whether the issue is reproduced by try re-enabling the service. If the issue re-occurs you can disable it permanently.

After troubleshooting, follow the below steps to return to the normal mode:

1. Log in to the computer as the Administrator.
2. Click the Start button and type “msconfig.exe” (without quotes) in the Search box.
3. Press Enter on the keyboard.
4. Click the “General” tab in the “System Configuration utility” window.
5. On the General tab, choose the “Normal startup”, and click “OK”.
6. Click Restart.

However, if you have disabled the Load system services the Windows Installer service may not start. In that case you have to start it manually. Please follow the steps provided below:

1. Click the “Start” button and right-click Computer.
2. Choose “Manage” from the menu.
3. Enter the Administrator username and password when prompted and click “Continue”.
4. Click “Services and Applications” in the Computer Management window left panel and click “Services”.
5. In the right panel, right-click “Windows Installer”, and click “Start”.

Please visit the following web link for more information: Microsoft Support

You can also use the diagnostic tools in the System Configuration utility to try resolve the issue. Please follow the steps provided below to launch a tool:

1. Log in to the computer as the Administrator.
2. Click the Start button and type “msconfig.exe” (without quotes) in the Search box.
3. Press Enter on the keyboard.
4. Click the “Tools” tab in the “System Configuration utility” window.
5. On the Tools tab, Choose the tool that you would like to launch and click “Launch”.

I hope the issue is resolved soon. 

Glenn